General Vendor Guidelines

Introduction

Welcome to Spendilly! As a valued vendor, you are an integral part of our vibrant community of creators and entrepreneurs. To ensure a thriving and trusted marketplace, we’ve established these General Vendor Guidelines. They are designed to help you succeed while upholding the values and quality standards that define Spendilly.

1. Vendor Responsibilities

• Compliance with Laws and Platform Policies:
  • Adhere to all applicable local, state, national, and international laws, including product labeling, advertising regulations, and tax obligations.
  • Ensure your products and business practices comply with Spendilly’s policies, including the Vendor Terms of Service.
• Accurate and Honest Listings:
  • Provide truthful and detailed descriptions, images, and specifications for all products.
  • Avoid misleading claims or omissions that could deceive customers.
• Professional Conduct:
  • Maintain a high standard of professionalism in all interactions.
  • Respond promptly and courteously to customer inquiries and concerns.
• Account Security:
  • Safeguard your account credentials and promptly report any unauthorized access or security breaches to Spendilly.

2. Product Standards

• Originality and Quality:
  • Offer products that reflect your unique creativity and craftsmanship.
  • Ensure all items meet high-quality standards and are free from defects.
• Prohibited Products:
  • Do not list or sell items that are counterfeit, infringe on intellectual property rights, or are deemed inappropriate by Spendilly.
• Compliance with Specific Policies:
  • Familiarize yourself with and adhere to Spendilly’s specific policies, such as the AI-Assisted Art Policy and Print-on-Demand Product Policy.

3. Transactions and Fees

• Transparent Pricing:
  • Clearly display prices, including any additional charges, to avoid customer confusion.
• Fees:
  • Be aware of Spendilly’s fee structure, including the Platform Service Fee and Payment Processing Fee, as detailed in the Vendor Terms of Service.
• Refund Policy for Fees:
  • Understand that certain fees may be non-refundable, even in cases of transaction cancellations or refunds.

4. Shipping and Fulfillment

• Timely Dispatch:
  • Process and ship orders promptly to meet or exceed customer expectations.
• Accurate Shipping Information:
  • Provide correct shipping details and tracking information where applicable.
• Responsibility for Delivery:
  • Ensure products are delivered as described and in a timely manner.

5. Returns, Refunds, and Dispute Resolution

• Clear Policies:
  • Clearly outline your return and refund policies in your shop profile.
• Customer Satisfaction:
  • Handle returns, refunds, and disputes professionally and in accordance with your stated policies.
• Platform Intervention:
  • Acknowledge that Spendilly reserves the right to intervene in disputes that may harm the platform’s reputation.

6. Intellectual Property Rights

• Respect for IP:
  • Ensure that your products do not infringe upon the intellectual property rights of others.
• Ownership:
  • Retain ownership of your original creations and respect the ownership rights of fellow creators.

7. Account Termination

• Grounds for Termination:
  • Understand that violations of these guidelines or the Vendor Terms of Service may result in account suspension or termination.
• Right to Appeal:
  • You may have the opportunity to appeal decisions regarding account status by contacting Spendilly’s support team.

Conclusion

By adhering to these guidelines and the Vendor Terms of Service, you contribute to a vibrant, trustworthy, and successful marketplace. We value your partnership and are here to support you in your journey with Spendilly.